Fiat Chrysler Automobiles North America has reacted to the customer disappointment of long waiting time for delivery of 2015 Dodge Challenger and Charger SRT Hellcat models. Dodge is apparently unable to serve the unprecedented level of demand for these vehicles. The reason behind this problem is greedy and/or careless dealers accepting orders for these vehicles without regard to available supply and without advising their customers that their order may not be processed, or may get delayed for many months or longer.
FCA US has explained how unit allocation works between Dodge and the dealers, and suggested points to consider prior to ordering these vehicles.
Eligible Dodge dealers receive Hellcat scheduling based on their total Dodge sales in the previous 90 days. Dealers with sold orders are prioritized above dealers with only stock orders. Verified customer sold orders are prioritized as per FCA’s standards. Eligible Dodge dealers are scheduled only one SRT Hellcat per month, which can be either a Challenger or a Charger, but not both.
The graphical presentation below explains the eligible Dodge dealer SRT Hellcat scheduling process.
Dodge suggests the following points to consider prior to ordering 2015 Challenger SRT Hellcat or 2015 Charger SRT Hellcat:
- Ensure that the dealer is an authorized Dodge dealer
- Check the number of Hellcat orders currently pending with the dealer and ask the dealer what would your number be in the pending list.
- Ask the dealer when can you expect to receive your Hellcat order based on the dealer’s prior 90 day Dodge sales and previous Hellcat scheduling.
- Check if the authorized dealer requires a deposit to order a Hellcat order. If deposit is required, check whether the deposit is refundable or not and if refundable, then at what point in time. Consult your state law governing the vehicle orders and the return of deposits.